Help Center & Frequently Asked Questions

Shopping
Search Tips
Sorting Products
Pickup and Delivery
Payment 
Modify or Cancel an Order  

Shopping

 

How do I order?

Once you are logged on to your account, you can begin shopping. Add items to your Cart as you browse through the various tabs; Weekly Specials, My Favorites, Browse the Aisles, In Store Specials, Order History, or Saved Carts. Finish your order by clicking on the “Check Out” button on your shopping list which will bring you to our secured check out page. During checkout, we will ask you to review your order, choose your delivery or pickup date/time and add any comments or special concerns you may have for our personal shoppers. Once you submit your order, you will receive a confirmation email and your order will be ready for delivery or pickup at your selected store. 

 

How do I use the search function?

Type the brand name, a brief product description, a keyword or UPC into the Product Search box. Results are organized by relevance. Click on categories to narrow your results. 

 

Why does it appear as though I only have four items in my cart?

The display is a summary which lists the last four items that you have added to your cart. If you want to view the rest of the items in your cart, click on “Check Out” or "View Cart" and you will be able to view every item selected for your current order. 

 

How do I create a personal shopping list?

The “Save Cart” button under the view cart page will provide you with the ability to save numerous different shopping lists by date or specific to how you would like to organize your shopping. For example, you could label a specific list for “kid’s lunch items” which might contain bread, juice, chips and deli meats. Or, you could create a camping list for items you like to take camping like granolas, fruit, or pastas. 
 
Clicking on the “View Cart” icon will allow you to start shopping with a previous saved cart or create a new cart for this order. 

 

Why is the website slow?

We highly recommend using high-speed internet access. If you are connecting to the internet with a “dial up” connection (56K), the product pages on our website may load slowly.  

 

Can I add specifics about the products I’m ordering?

Each product has a comment field below the description to allow you to add personal preferences or other notes about the specific item (e.g. preferring green over yellow bananas). Type the comments into this field prior to adding it to your shopping cart or click on “Check Out” and enter your comments before checkout.

 

Where do I make comments about my total order? 

For comments about your general order, please fill out the “Comment” field in Step 1 of the Checkout process. 

 

What if the item I order online isn’t available?

During step 1 of the checkout process, you will have the option to let our personal shoppers know how you would like them to handle items that are temporarily out of stock. This preference will be used as a guideline as your personal shoppers select your online order. 
 
Your substitution choices are:
 
    Let personal shopper decide – items will be substituted with similar items
    Substitute with product of different size but same brand
    Substitute with product of same size but different brand
    No Substitutions 

 

What happens to my cart if I leave before checking out?

Everything in your shopping cart will automatically be saved. Then next time you visit our site and log in, you can pick up where you left off. 
 
Please note - Our prices are based on our weekly circular which is in effect from Sunday thru Saturday. We strive to make sure the prices you see while shopping online are the same as those in the store. To ensure that you receive the current week’s prices, you should schedule your pick up time no later than 9:00pm each Saturday of the current week. If there’s a discrepancy, the in-store price will be reflected on your final receipt. 
 
Keep in mind, your online order total is an estimate due to slight variations in items that are priced by the pound, such as deli, meat or produce. Your Personal Shopper will always select the items that most closely match the weight you ordered. You will only be charged for the actual weight of the item. 

 

What if I decide to shop my own order?

At any time prior to checkout, you may choose to print your cart. Click on the 'Print Cart' icon under your Shopping Cart List.  Your list will print by category.

 

Can I cancel or change my order?

Once an order has been placed, you cannot change or edit that order on our web site.
 
If you need to cancel an order, please call our personal shoppers at least four hours before the order is scheduled for pickup.
 
 

When does the weekly ad run?

Our prices are based on our weekly circular which is in effect from Sunday thru Saturday. We strive to make sure the prices you see while shopping online are the same as those in the store. To ensure that you receive the current week’s prices, you should schedule your pick up time no later than 9:00pm each Saturday of the current week. If there’s a discrepancy, the in-store price will be reflected on your final receipt. 
 
Keep in mind, your online order total is an estimate due to slight variations in items that are priced by the pound, such as deli, meat or produce. Your Personal Shopper will always select the items that most closely match the weight you ordered. You will only be charged for the actual weight of the item.  
 

Search Tips 

 Enter the brand name, a brief product description, a keyword or UPC into the Product Search box. Results are organized by relevance. Click on categories to narrow your results. 
 

Sorting Products 

You can sort the weekly ad by 'Category' or by 'Brand' using the drop down box located at the top of the circular.  You can also sort Gerrity's inventory by 'Brand' or 'Price' under the "Browse the Aisles" tab and "In Store Specials" tab.  If you are searching for inventory using the "Product Search" box, you can sort your results by category using the left hand navigation. 
 

How do I order random weight items?

For items typically sold by the pound, you have the option of telling us how many units of an item and/or how many pounds you would like to purchase. If you shop using units for items such as apples, peppers or bananas, please use the comment field to indicate whether you are looking for a specific quantity or pound. For example, you may want 4 apples OR 1 lb. of apples. Many people have no idea how much these items weight, so often the quantity is easier to specify. 
 
Please note: Your totals may differ due to items ordered by weight. Items sold by the pound will vary within their given weight ranges. When you receive your product you will only be charged the per pound price for the actual weight of the item you received.
 

Pickup and Delivery

 What are your hours of operation?

There are a limited number of delivery and pickup times available per hour. Only available time slots will be displayed during the online checkout process.
 
Please note: lead times for orders can vary by day and by Store.  

 

Who is responsible for assembling my order?

Your order will be personally selected from our store inventory by “personal shoppers” who have been trained to select the highest quality available. Our personal shopping staff will review your order and carefully fill your request based on any special instructions.
 

How do the pickup time slots work?

When placing an order for delicery or pickup, you will need to schedule a time that is convenient for you to receive your order. You will select your day and time in step #2 of the checkout process. IMPORTANT NOTE: Each delivery and pickup window has a limited number of available slots. Only available time slots will display during the checkout process. 

 

Is there a charge for shopping online?

Gerrity's does charge a $8.00 delivery fee and $5.00 pickup fee for the personal shopping service. 

 

Should I tip the personal shopper?

 Tipping is not required or expected. Our personal shoppers and friendly store associates are always glad to assist.

 

How can I make sure my order is correct before I pay? 

Upon delivery or pickup, the attendant will review your order with you. Any items temporarily out of stock and/or substitutions will be appropriately marked.

 

What if an item is incorrect or missing from my order? 

Please call Customer Service if you have any issues with your order or items that you received. Our friendly associates will gladly help you with any order concerns.
 
 
 

Payment

How do I pay?

For delivery orders, We accept Visa, MasterCard, American Express and Discover. For Pick-up orders we 
accept cash, checks, EBT cards, Gift Cards and all credit cards listed above. Please note that EBT cards
cannot be used to pay for the pick-up fee.
 

Is there a minimum order?

No. There is no minimum that you must order using Gerrity's. 

 

Does Gerrity's accept coupons?

Please make a  note of all coupons in the comments section of your order and hand coupons to your personal shopper when you pick up your order.  
 

Modify or Cancel an Order 

If you need to modify or cancel an order, please call our personal shoppers at least four hours before the order is scheduled for pickup.